CIM has a goal of making all our customers feel better. Sometimes an item needs to be exchanged for an alternate size, replaced due to inappropriate therapy or a personal situation has changed. Because of this, CIM has an excellent satisfaction guarantee and return policy. If you feel the need to return your CIM item anytime in the first 30 days after you place your order, contact our customer service team at CIM@cepcompression.com and we will respond within one business day. Please keep in mind that returned merchandise will not be accepted without a return authorization number (RMA) obtained from CIM. There is a maximum 90-day time limit in which to return all merchandise, once CIM issues the RMA number.
The following information is required for a return authorization:
1. Description of merchandise (item number, color and size)
2. Reason for return
3. All applicable invoice numbers.